As above! I adore it when online retailers offer free shipping. To me, this is one of the cornerstones of frugal online shopping–buying only from places which offer free shipping so you’re not just adding additional costs onto the price of your clothes. When you’re as parsimonious as I am, you like to keep your orders small and cheap, so ordering, let’s say a $20 dress with $10 shipping is just paying 50% more for your order! (Which is absolutely ridiculous for me) Free shipping is a perfect accompaniment to good service and I will only ever order from online stores which have both of those.
Another thing you want to look at is whether online retailers will allow you to return the item for free. Posting the item back to the retailer is not a free returns option. A single dress will cost you $10 in postage fees to return, so you’ve instantly lost $10 off the original purchase price! The Iconic is amazing in this regard. Print out a form, stick it on the original packaging, and it goes back to The Iconic and you get your refund, no strings attached. Stores that offer returns to physical stores (there are many of these, but an example would be Dotti and Coles’ Mix Apparel) are also invaluable, and you’ll want to check on the website if they offer this or otherwise be damned sure that you’re going to love what you buy.
As you probably know, ASOS has a pretty good system going too. Whenever I order something from them that doesn’t turn out quite right, I don’t just quietly take it like a sissy and post it off for a refund and lose out on that postage cost! I always have a reason for returning it and I always complain. It’s your God-given right to complain if something you’ve received isn’t right. It seems petty, but usually there’s a pretty good reason that I’m returning something because of how long I spend umming and ahhing over whether I should buy it or not.
In the last two cases that I’ve sent something back, they have delivered me items that were completely different colours than I expected (we’re talking the difference between orange on screen and firetruck red in real life, and golden yellow on screen and taxi orange in real life), so I kicked up a fuss and lamented about it to their sales team, and they offered me a refund on shipping costs as well as the item refund, and in the last case, they also offered me a 15% off coupon for my next purchase (including sale items!). I deserved a full refund for those things because it was their fault, not mine.
With that last note, I want to show you guys what I bought from Dotti!
At the original price of $60, it was a bit of a stretch for me (okay, you caught me, it was a huge stretch for me), but at $20, it’s not bad at all! I picked up the last one in the size 8, too ;)
So I’m curious, frugalistas, have you guys had any troubles with ordering from online stores who don’t follow the above guidelines (not necessarily Dotti)?