I am officially their biggest fan. You know, unofficially-officially. They have the most amazing incredible service that I cannot rave about them enough! I recently bought two pairs of shoes from them and a packet of Doc Marten shoelaces for $50! (The shoelaces were just to tip the price of an order to over $50 so I could use a $25 off coupon code (yes, yes, I know)).
They arrived the next day, as expected (LOVE!) and they were both really gorgeous shoes and both the same listed size, but one pair was outrageously small for my foot. I’m generally a size 39, but these shoes, even though they were leather ($25 leather shoes, people!!) would have never stretched the required amount to fit over my numb, squashed toes.
So what did I do? I talked to a lovely sales rep called Laura through their fabulous online assistance chat box and she arranged the exchange of the shoes for a bigger size so that when my package reached their warehouse, they would automatically send off the reserved bigger size for me. All this fuss for $25 shoes made me feel like a queen! The only thing I need to do now is to print out the returns docket from Australia Post, stick it to the box I got the shoes in and pop it in the mail box. No interaction with postal employees or money out of my pocket required at all!
Moreover, I’m returning the Doc Marten shoelaces that provided the necessary $6 to bump up the order to $50, and she gave me a choice of refund—either I can get $3 back (since I essentially got 50% off them in the order) bringing my shoes down to a total $22, or I can accept store credit for them at 110% of their value, so $6.60 store credit to use within a year for my next purchase!
And believe you me, there will be several more purchases before the year is out ;)
These were the aforementioned shoes. “Betts” brand, leather lined, and only $25 (that’s the including shoelaces price). Gorgeous, classic red patent heels that I have been dying to buy for years now.
These were the other shoes I bought:
“I Love Billy” leather-lined (gotta be leather!), lace covered peep-toe heels, also roughly about $25 after discount. I won’t lie, the peep-toe area cuts into my toe like some sort of medieval torture device. However, my saving graces come from the fact that leather is a great shoe material and after a few hours wear around the house with thick stocks, it’s stretched very pleasantly and only gives a slight twinge every now and again.
If I could offer one criticism of The Iconic though, it’s that their sizing guide is useless. It offers a rough estimate, but (and I don’t know if this is relevant for other people) sizing between different brands widely varies for me and it would be good to have a brand-specific size chart on the product page. That aside, at least I don’t need to pay for return shipping—that definitely makes shoe buying online worth the risk.
Thank you, The Iconic!
For fellow fans, here are a few discount codes to make your shopping experience all that more pleasant:
$15 off $29 (HOME) – “Living” items [expires 30th june]
$15 off $29 (WORKOUT) – “Sports” items [expires 30th june]
$20 off $49 (SYD6X4) – Anything
$25 off $50 (BACKUP or VOGUE25) – Anything
Happy bargain hunting!